On behalf of all of us at Tullyglass House Hotel we want to take this opportunity to reach out to you to assure you that the health and safety of both our future guests and our team members is, and always has been, the top priority at Tullyglass House Hotel.
We have missed you all and we look forward to reopening on July 17th and welcoming back friends old and new.
Plan your escape now to the hotel located within Mid and East Antrim to discover a coast, a heritage, a life shaped by sea and stone. Known locally as ‘The Tullyglass’, our hotel and its surrounding lands have a rich and interesting history spanning almost 300 years. Originally built as a gentleman’s residence, it has a history steeped in Irish horse racing and Whiskey production.
This is a fluid situation and we will continue to keep this page updated, strictly adhering to government advice, and continually monitoring our protocols in line with ongoing updates. Further updates can also be found at https://www.nidirect.gov.uk/campaigns/coronavirus-covid-19
The McConville Family
Before reading our Q&A section we ask that you read our ‘Health and Safety Commitment’
Health and Safety Commitment
Bookings should be made in advance for all food and accommodation services on our website at www.tullyglass.com or via telephone from 3rd July during the hours of 9am-5pm Monday-Friday. We cannot guarantee that we will be able to provide services for walk ins.
An express check out service will be available, thereby avoiding the need to visit reception
Our highly trained Reception Team will be on hand at all times to ensure guests are safe and comfortable during their stay with us.
Our Housekeeping Team will be increasing the frequency of cleaning throughout the hotel. Door handles and other touch points will be cleaned regularly.
We will provide hand-sanitisation units throughout the hotel for use by staff and guests.
We will respectfully request guests use electronic card payment whenever possible.
Items such as condiments and menus will be changed to single use.
We will introduce a one-way flow system within several areas of the hotel – we respectfully request that you follow this system.
We will ensure appropriate social distancing rules are maintained throughout the hotel.
We will continue to monitor and update our Health and Safety Commitment in line with best practices and advice from the government.
Common Questions & Answers
Is the hotel open?
We are open for business from Friday 17th July 2020 and reservations can be made online now. Our email is also being monitored regularly.
From 3rd July our phone lines will be available Monday to Friday from 9am to 5pm, should you need any assistance with your booking or need to speak with one of our team.
What is the cancellation policy?
Guest room reservations booked directly with the hotel can cancel within 48 hours without any penalty. In the event that there is delay in the reopening date of the hotel due to government advice and your arrival is within that delayed period there will be no charge to cancel your reservation. You will have the option to reschedule to a future date.
Guests who have made a reservation via online travel agents, online booking platforms or with a third-party professional, should please contact their booking agent directly for any adjustments and relevant cancellation policy.
Should you develop a new and consistent cough and/or a fever prior to your arrival, we ask that you do not attempt to travel. Please contact us as soon as possible prior to arrival date and we will offer you the option of changing the date of your reservation, holding your existing payment as credit against a future booking.
Will the dining and beverage facilities be open?
We plan to open our restaurant’s from 17th of July 2020 and bookings for residents and non-residents should be made online in advance on our website or via telephone from 3rd July between 9am and 5pm.
Austin’s Bar and Restaurant
Our restaurant and bar menu will be available from 10am to 9pm seven days a week with table service for all beverages.
The Post House Carvery
Many of you will have experienced our famous Carvery before and whilst it will have the same great food, quality and quantity of dishes available, we have made some changes to the delivery of this service to ensure we meet the highest health and safety standards. Shields and additional health and safety measures have been introduced and staff will serve each course to you at the counter, operating a deli style. Management will ensure the flow of guests during each course is managed to ensure social distancing is maintained at all times so you can enjoy your meal with your household.
The Post House Carvery will initially open on Friday 17th of July, hours as follows;
Friday 12noon to 3pm and 5pm to 9pm
Saturday 12noon to 3pm and 5pm to 9pm
Sunday 12noon to 8.30pm
We will keep these opening hours under review
It is planned Afternoon Tea will be available from Saturday 18th July 2020 between 12noon and 4pm. This will only be available via advanced bookings made on our website or via telephone from 3rd July between 9am and 5pm.
It is planned that a limited room service menu will be available to all residents.
What is the cleaning procedures of guest rooms?
The hotel has rigorous cleaning procedures as standard throughout. As an extra precaution, we have introduced enhanced cleaning and sanitisation protocols throughout all bedrooms, public areas and back of house. Hand sanitisers are also available for all guests and team members to use.
The hotel continues to follow the latest guidance from NI Direct and the NHS, and ensuring all staff are up to date with enhanced procedures across the hotel.
Can I buy a gift voucher?
Gift vouchers can be purchased online for use throughout the hotel or via telephone from 3rd July between 9am and 5pm.
The expiry date on all gift vouchers was paused whilst we were closed so rest assured you will have the opportunity to use them in the near future
I have a wedding or event booked; will it go ahead?
We look forward to welcoming you to the hotel and request that you kindly contact our events team if you would like to discuss your wedding or event booking. We await further government guidance on hosting events before we can advise you further.
Can I make a wedding appointment?
Are you engaged or thinking of getting married? Please contact us via info@tullyglass and our dedicated wedding team will be in contact to arrange a wedding viewing appointment and discuss wedding packages and date availability.
Have there been any confirmed cases within the property past or present?
There have been no confirmed cases of COVID-19 at the hotel.
Have you other questions?
Should you have any other questions please contact our reservations department on email@example.com or 028 2565 2639 from 3rd of July between 9am and 5pm and we will be happy to assist you further
We hope you will all stay safe in these unprecedented times and want to thank you for your valued support over the years.
We look forward to welcoming back friends old and new from 17th of July 2020.
The McConville Family